TERMS AND CONDITIONS

This agreement was updated: 1 June, 2017

 

Insurance

 

We require you to have appropriate insurance to participate in all of our holiday weeks. We strongly recommend having holiday cancellation insurance.

 

Please ensure you get cover for any activity you choose to do. It may seem like a crazy idea when you are sitting at home, but in The Alps, you may just get an urge to do a tandem parapent jump! We recommend Insure and Go for Family Holiday Insurance and Ski Insurance. For Top Up Activity insurance, we recommend: Sportscover Direct .

 

Tour operator terms and conditions

 

This agreement is made between you and La Source Holidays, part of La Source Experience Limited, Underhill, Mountain Street, Chilham, CT4 8DG, Kent.

The background to this agreement is:

La Source arranges and provides holidays and retreats (tours and packages) within France, to customers, upon the following terms and conditions.

Where the Tour comprises a package holiday, within the meaning of the Package Travel Regulations 1992, your attention is drawn to the provisions in our website or these T&C’s, regarding:

• general information regarding the requirement for a valid passport;

• any necessary visas and procedure and timescale to obtain them;

• any health requirements for the journey and the stay;

• the measure taken by the Tour Company to keep secure the money which you pay for the Tour; and

• the steps which will be taken to repatriate you from abroad if the Tour Company becomes insolvent

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Definitions

 

These definitions apply unless the context of the Agreement requires a different interpretation:

“Booking” means any placing of a request by you, in person, in writing or by telephone, for you [or someone else] to be included in a Tour, either direct to the Tour Company or through any authorised agent, together with full, cleared deposit payment for the tour, as advertised

“Confirmation” means confirmation, by the Tour Company of a Booking for a tour or an excursion and “confirmed” shall be construed accordingly

“Package Holiday” means a package holiday within the meaning of the Package Travel Regulations 1992

“Tour” includes any excursion or holiday or retreat advertised from time to time, with itinerary and price, to be arranged by La Source, as described on its website (www.greenadventureretreats.com)

“Writing” includes electronic writing

“You” means the Client which may include any person over the age of 18 years or any minor accompanied by such a person

 

The terms of this Agreement are:

Booking Tours

 

1.1 In order for you to come on a tour arranged by us, you must make a Booking. This is done by paying a deposit of the total advertised price. It is your responsibility to ensure that the Booking and the Holiday are suitable for your requirements and capacity (including your physical and medical state and any disability from which you may suffer), in every respect.

1.2 Provided that a place on the Holiday  booked is available and La Source is satisfied that there is no good reason to refuse the Booking, we will confirm the Booking in writing. You must then pay the balance of the advertised Tour price within 12 weeks of the holiday start date. At that point, and not before, the Booking is complete and a contract is then made for the provision of the Tour.

1.3 If, for whatever reason, a Booking is not confirmed by the Tour Company, they will make a full refund of any Booking payment. If you cancel the  booking, other than in accordance with paragraph 2, the full sum will be withheld.

1.4 Where the Holiday constitutes a Package Holiday, the following provisions on the website shall constitute part of the Booking terms and conditions:

1.5.1 the destinations and, where more than one, the time to be spent at each;

1.5.2 the means, characteristics and categories of transport with dates and times and points of departure and return; any intermediate stops and connections and where to go or stay to effect them;

1.5.3 where accommodation is included, the location, degree of comfort and main features (including categorisation in a member state of the EU)

1.5.4 what, if any meals are included in the Holiday;

1.5.5 whether there is a minimum number of clients before the Tour is cancelled and the timetable for any such cancellation;

1.5.6 the itinerary;

1.5.7 the excursions and tours included in the price and any surcharges that might arise and their method of calculation;

1.5.8 the name and address of the organizer and any insurer, together with a local representative, whether associated with the Tour Company or not;

1.5.9 the total price for the package holiday and any charges, taxes, dues not included;

1.5.10 the payment schedule and accepted methods of payment;

1.5.11 the need to agree any special requirements with the Tour Company;

1.5.12 the ways and means and timetable for making a complaint.

 

Cancellation and alteration

 

2.1 Any cancellation by you of a Booking must be made in writing to La Source or it’s duly authorised agent at least 2 months prior to departure. Cancellation insurance is recommended. If you or we are able to refill your spaces, we may be able to refund you the cost of the trip minus the non refundable deposit.

2.2 Where the Tour comprises a Package Holiday, La Source shall advise you as to any proposed changes to the Tour and allow you the opportunity to withdraw without financial penalty.

2.3 If we have to alter your itinerary travel or holiday arrangements, any change will be either major or minor. Although it is unlikely that we will have to make any changes to your travel arrangements, we do plan the arrangements many months in advance and as a result we may have to make changes and we reserve the right to do so.

2.4 Where a change is a minor change, we will, if practical, advise you before departure, but we are not obliged to do so or to pay you compensation. A minor change is any change apart from a major change as defined here.

2.5 When a change is a major change (and a major change is either an alteration to your flight time by more than 12 hours, or a change in standard of accommodation), we will advise you as soon as is reasonably possible. You will then have the choice of:

2.5.1 accepting the change, taking an alternative holiday (and where this is of a different price, you or we will refund the difference as appropriate);

or

2.5.2 withdrawing from the contract and accepting a full refund of all monies paid.

2.6 In addition, in appropriate cases, we will pay compensation commensurate with the inconvenience suffered (on the assumption that the full balance has been paid).

2.7 In the unlikely event that we become unable to provide a significant proportion of your trip after you depart, we will make alternative arrangements for you to continue the trip at no extra charge, or, if this is impossible, or you do not accept these alternative arrangements for a good reason, we will provide you with transport back to your point of departure.

2.8 In addition, if appropriate, we will pay you compensation of an amount which is reasonable taking into account all the circumstances. Compensation will not be considered appropriate, for example, in cases where a major change has to be made as a result of force majeure.

2.9 If the Tour Company has to cancel your holiday before the date of departure, you will have the choice of:

2.9.1 taking an alternative holiday (and where this is of a different price you or we will refund the difference as appropriate);

or

2.9.2 accepting the full refund of all monies paid.

2.10 In addition, in appropriate cases, and where such cancellation is not due to under booking or force majeure as defined below, we will pay you compensation commensurate with your inconvenience. Under booking is the situation in which the minimum number of bookings required to run a tour is not met.

Your obligations

 

3.1 You must ensure that any medical or other attendance that you require is provided by you.

3.2 You agree that you may be photographed in the course of the Tour for the purpose of the Tour Company’s future publicity and that any written comments you make about the Tour or the Tour Company may be published by the Tour Company, unless you request otherwise.

3.3 You agree to abide by any reasonable directions (especially any given on account of health and safety), given by the tour Company’s representatives in the course of the Tour.

3.4 You agree to behave in a reasonable and responsible manner and to take full responsibility of any minors in your care. You will do nothing which might endanger the health and safety of any person involved in the Tour or which might result in personal injury to any person or loss of or damage to property belonging to the Tour Company, its representatives or other Clients.

3.5 You agree that it is your responsibility to carry any necessary valid passport or visa, necessary for the Tour and, in any event even for domestic tours, always to carry some official means of photographic identification, such as a valid driving licence.

3.6 You agree to inform us of any special requests at the time of booking. We will advise the relevant supplier of such requests but cannot guarantee that they will be met. Furthermore, the Tour Company has no liability to you if such requirements are not met.

 

Liability of Tour Company

 

4.1 When the Tour company supplies ancillary services, which include any services supplied by a third party, the Tour Company does not give any warranty or guarantee as to their quality, fitness for purpose or otherwise but shall, where possible, assign to you the benefit of any warranty, guarantee or indemnity given by the person supplying those services to the Tour Company.

4.2 The Tour Company shall have no liability to you for any loss, damage, costs or expenses or other claims for compensation arising from any instructions supplied by you which are incomplete, incorrect, illegible, out of sequence or in the wrong order or form, or arising from your late arrival, non-arrival or any other fault of yours.

4.3 Except in respect of death or personal injury caused by the negligence of the Tour Company, or as expressly provided in these Terms, the Tour Company shall not be liable to you by reason of any innocent representation or any implied warranty, condition or other term, or any duty at common law, for any loss of profit, opportunity or any indirect, special or consequential loss, damage, costs, expenses or other claims (however caused) which arise out of or in connection with the provision of any Tour (including any delay or failure to provide it), so however that, the entire liability of the Tour Company under or in connection with the tour contract shall be limited in maximum to the amount of the payments for the provision of the Tour in question.

4.4 The Tour Company is not responsible for any act or omission of yours which results in death, personal injury or loss of, or damage to property of any other client.

 

Financial Protection for the Customer

 

5.1 As required by the Package Tour Regulations, The Tour Company keeps all client funds is a Client bank account protected by trust which is only released to the Tour Company’s account after the holiday has been completed.

 

 Insurance

 

6.1 Insurance for medical emergency, including repatriation in any such event, is not included in the cost of the Tour and must be taken out to cover you and your family for any activities you take part in.

6.2 It is a condition of booking that all travellers be covered by comprehensive travel insurance and do not travel against medical advice. You should organise it immediately you book so as to be covered in case of the ill health of yourself, a close relative or your travelling companion.

 

 Force majeure

 

7.1 Neither party shall be liable for any breach of its obligations resulting from causes beyond its reasonable control including fire, natural disaster, war or military hostilities and strikes of employees. It does not include merely inclement weather conditions.

7.2 Each of the parties agrees to give notice immediately to the other upon becoming aware of an event of force majeure such notice to contain details of the circumstances giving rise to it.

7.3 Neither party shall have any liability to the other in respect of the termination of this agreement as a result of force majeure, except in relation to liabilities accrued before the occurrence of the force majeure.

7.4 Where you have to cancel a Booking as a result of force majeure, your place may be offered to another person.

 

 Severability and waiver

 

8.1 If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as independent and severable from each other paragraph and therefore separately enforceable.

8.2 No delay by the Tour Company in exercising any right, power or provision hereunder shall operate as a waiver of the exercise of any right at a future time.

Notices

 

9. Any notice to be served on either of the parties by the other shall be sent by first class post or pre-paid recorded delivery or by facsimile and shall be deemed to have been received by the addressee within 72 hours of posting or 24 hours if sent by facsimile to the correct number.

 

Entire understanding

 

10. This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties. Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty or other term not forming part of this agreement, including by reference.

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Dispute resolution

 

11. In the event of a dispute arising out of or in connection with this Agreement, the parties undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.

 

 

Jurisdiction

 

12. This Contract shall be interpreted according to the Laws of England and the parties agree to submit to the exclusive jurisdiction of the English courts.